How long will it take?
Hazuwa offers standard and express delivery options in most regions. These are based on delivery times to capital cities - please allow extra time for delivery to regional & remote areas. Delivery times are based on the date of dispatch - not the time of ordering. Express parcels are dispatched within the business day if ordered before 2pm. Standard mail parcels are generally dispatched within 1-2 business days, though it can be an additional 2-3 days during busy sale periods. On a tight deadline? Contact us for information.
How much will it cost?
At this time, free shipping offers are not available and all deliveries within Lagos will cost 5000 Naira.
My order has not arrived yet!
We dispatch all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one. Where the address you have provided is not 100% correct, we will need to wait for the parcel to be returned if we are to provide any kind of redelivery/refund, but we will be happy to help you place a new order if you need the books earlier.
If the order is not returned to us, you will not be eligible for a refund or re-delivery. Hazuwa accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.
I can't find my order confirmation email!
Check your Spam or Junk folder (or even the deleted items folder) as you are likely to find your confirmation emails in one of these folders.
This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail and similar POP email accounts. Why? Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.
To further ensure our confirmation emails get to you, you can add the address "email@example.com" to your safe sender's list to ensure your confirmation does not get sent to your Spam or Junk folder.
If you have checked these folders and it is still missing, please contact us and we will be happy to help.